4. Listen again and complete the sentences with the words below. Circle the correct speaker (C – customer or SA – shop assistant) for each sentence.
credit happy money receipt refunds something wrong
1 What’s ____________________ with it? C / SA
2 There’s ____________________wrong with the volume control. C / SA
3 Can I have my ____________________ back? C / SA
4 We don’t give ____________________, I’m afraid. C / SA
5 I’m not ____________________about that. C / SA
6 I can give you a ___________________ note. C / SA
7 Have you got the ___________________ with you? C / SA
1 What’s wrong with it? SA
2 There’s something wrong with the volume control. C
3 Can I have my money back? C
4 We don’t give refunds, I’m afraid. SA
5 I’m not happy about that. C
6 I can give you a credit note. SA
7 Have you got the receipt with you? SA